Shipping policy

We Ship Worldwide

All orders are shipped from our warehouse in Queensland, Australia and we ship worldwide. All orders are fully trackable and email confirmation will be sent to you when your parcel has been dispatched.

Get Free Shipping!

If you spend $150 or more you will get free shipping Australia Wide.

Delivery Times

We dispatch Monday to Friday and within 48 business hours from time of purchase. 

Standard shipping:
– Australia: 2-8 business days once dispatched from our warehouse

Express shipping:
– Australia: 1-4 business days once dispatched from our warehouse

International shipping:
– Worldwide: 10+ business days once dispatched from our warehouse

* Note! We can’t take responsibility for any delays out of our control, like customs delays etc.

International Shipping

We use Australia Post’s Standard International shipping service.

Delivery Address

Please ensure you enter your address correctly at checkout! We deliver where you tell us too!

Delivery Costs

Australia
– Standard: $12
– Express: $15

If you spend $150AUD or more you will get FREE shipping Australia.

International shipping from
New Zealand: $14.95 AUD

United States: $25.95 AUD All shipments will be sent with Australia Post Standard and Duties and Taxes are now included (as at 30/4/2026)

Rest of the world: $34.95 AUD 

Who Pays Duties and Other Fees?

We’re proud to ship our products worldwide, but please be aware that international orders may incur additional duties, taxes, or customs fees upon arrival in your country.

For orders delivered outside Australia, these charges are determined by your local customs authority and are the responsibility of the customer. They are not included in our product prices or shipping costs.

As we have no control over these fees, we recommend contacting your local customs office if you’re unsure what charges may apply.

EllieMae is not liable for any additional duties, taxes, or customs charges applied to your order.

Abandoned Shipments

If a parcel is abandoned or refused due to unpaid customs fees or taxes, the order will not be refunded and the goods will be forfeited.

Shipping Exclusions

We currently ship worldwide, with the exception of the following countries:

Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, Sudan, Syria, Tunisia, Ukraine, and Yemen.